Returns & Exchanges

At KETTLER, we want you to be completely satisfied with your home and garden furniture. If your purchase isn't the perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Carefully disassemble the furniture if necessary and place all components in the original packaging to ensure the items are protected during transit.

3

Schedule a Collection

Choose a convenient pickup date through our carrier partner or drop off smaller accessories at an authorized shipping location using the provided prepaid label.

4

Receive Your Refund

Once our warehouse team inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing