Frequently Asked Questions
Everything you need to know about our premium home and garden solutions.
What is the standard delivery timeframe for furniture orders?
Most in-stock furniture items are delivered within 7-14 business days. Large outdoor sets may require a specialized two-man delivery service, in which case our team will contact you to schedule a convenient time slot.
Do KETTLER products come with a warranty?
Yes, all KETTLER products include a manufacturer's warranty. Our garden furniture typically carries a 3-year warranty against rust and corrosion, while fitness equipment and play products have specific coverage detailed in their respective manuals.
Can I leave my KETTLER outdoor furniture outside all year round?
Our weatherproof furniture is designed for outdoor durability. While materials like aluminum and synthetic wicker are resistant to the elements, we recommend using a KETTLER tailored cover or storing cushions indoors during winter months to prolong the life of the product.
What is your return policy for home goods?
We offer a 30-day return policy for unused items in their original packaging. Please note that for large furniture items, a collection fee may apply unless the item is found to be defective.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For larger purchases, we also offer secure financing options and digital wallet payments like PayPal and Apple Pay.
How do I maintain and clean my furniture?
For most surfaces, a simple solution of warm soapy water and a soft cloth is sufficient. Avoid using abrasive chemicals or pressure washers, as these can damage the protective finishes on metal and wood components.